FRIX Hardware – Return & Refund Policy

 

 

1. General Return Policy

 

 

• Products cannot be returned after 15 days from the delivery date.

• Items must be unused, in original packaging, and with proof of purchase (receipt/order number).

• Certain products (e.g., safety gear, consumables, or customized items) are non-returnable for hygiene and safety reasons.

 

 

2. Damaged or Defective Items

 

 

• If you receive a damaged, defective, or wrong item, notify us within 48 hours of delivery.

• We will arrange inspection and, if confirmed, provide a replacement or store credit.

 

 

3. Refunds

 

 

• Approved refunds will be processed to your original payment method within 7–14 business days, depending on your bank/payment provider.

• Delivery/shipping fees are non-refundable.

 

 

4. Exchange Policy

 

 

• Exchanges may be allowed within 15 days if the product is in resalable condition and stock availability permits.

 

 

5. How to Initiate a Return or Exchange

 

 

• Contact us via WhatsApp/Phone: +965 6991 5352 or Email: frixhardware5152@gmail.com.

• Provide your Order # and photos/videos (if defective/damaged).

 

 

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8. Contact Us

 

For questions regarding this policy, contact:

 

• WhatsApp / Phone: +965 6991 5352 (24/7 support)

• Email: frixhardware5152@gmail.com